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General Terms and Conditions

Last updated: May 1, 2026

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Preliminary Remarks

RelationFlow is a software-as-a-service platform of RelationFlow Ltd. for the use of AI models and AI-powered applications. The platform is offered exclusively for business purposes.

The following General Terms and Conditions apply to all contracts between:

RelationFlow Ltd.
Anthypolochagou Georgiou M. Savva 26, Office 1-2
8201 Paphos, Cyprus (CY)
hereinafter "Provider", and the users of the platform, hereinafter "Customer".

The Privacy Policy and the Data Processing Agreement (DPA) apply in addition.

1. Definitions

1.1 "Authorized User" means any natural person to whom the Customer has granted access to use the Services in accordance with these Terms and Conditions.

1.2 "Usage Quota" means the scope of use of the AI applications via the Platform included in the respective plan. The specific scope results from the service description of the selected plan.

1.3 "Confidential Information" means all information, documents, and files disclosed by one party to the other party in written, electronic, oral, or other form that are marked as confidential by the disclosing party or that by their nature are to be treated as confidential.

1.4 "Customer" means the natural or legal person specified as the customer in the respective ordering process who acts as an entrepreneur in doing so (see Section 2.1).

1.5 "Customer Data" means all data that the Customer or its Authorized Users enter into or upload to the Platform in the course of using the Services.

1.6 "Documentation" means the technical and functional documentation relating to the Services provided by the Provider, including the help pages and guides available on the website.

1.7 "Effective Date" means the time at which the contract is concluded by completing the registration or ordering process.

1.8 "Intellectual Property" means all patents, copyrights, trademarks, registered designs, and other industrial property rights as well as all associated exploitation and usage rights.

1.9 "Services" means (i) the provision of access to AI applications from various providers via the Platform, (ii) the hosting of the data processed in the course thereof, and (iii) any additional functions in accordance with the service description on the website.

1.10 "AI Providers" means the third-party providers whose AI models are accessible via the Platform.

1.11 "Platform" means the online platform operated under the name "RelationFlow" through which the Customer is given access to AI applications of the AI Providers.

1.12 "Term" means the contract term in accordance with the selected plan, including any renewal periods.

1.13 "Provider" means RelationFlow Ltd. Anthypolochagou Georgiou M. Savva 26, Office 1-2 8201 Paphos, Cyprus (CY).

1.14 "Own Model (Bring Your Own Model)" means an AI model of a third-party provider selected by the Customer itself, which the Customer integrates via the Platform by storing its own endpoint (URL) and its own access key (API key).

2. Scope and Conclusion of Contract; No Guarantees; Customer's Own Responsibility for Data Protection

2.1 The Provider's Services are directed exclusively at entrepreneurs. An entrepreneur is any natural or legal person who, when concluding this contract, acts in the exercise of their commercial or independent professional activity. By concluding the contract, the Customer confirms that it is acting in the exercise of its commercial or independent professional activity.

2.2 Any general terms and conditions of the Customer are hereby rejected. They shall only become part of the contract if the Provider has expressly agreed to their validity in writing.

2.3 The contract is concluded as follows:

a) Self-service: By completing the registration process on the Platform, the Customer makes a binding offer. The contract is concluded upon activation of the customer account by the Provider, which generally takes place automatically and immediately. If the Customer selects a different plan, this also constitutes a binding offer by the Customer. An upgrade to a higher-value plan takes effect immediately after confirmation by the Provider; the remuneration is calculated pro rata for the remaining billing period. A downgrade to a lower plan takes effect at the end of the current billing period.

b) Individual agreement: For customers who wish to have an individual setup or consulting, the contract may also be concluded by way of a separate order confirmation from the Provider.

2.4 The Provider offers various plans, including paid plans as well as a free entry-level plan. Their use is also subject to these Terms and Conditions.

2.5 The Provider may, subject to availability, offer the Customer an extension of the scope of services or a change of plan. The Customer may extend an existing contract or change the plan by placing a corresponding order.

2.6 The description of the Services on the website and in the Documentation does not constitute a guarantee in the legal sense unless expressly designated as such in writing.

2.7 The Customer is obliged to create the technical prerequisites required to use the Platform (in particular: internet access, an up-to-date web browser).

3. Registration and User Account

3.1 The Customer must create an account in order to use the Platform. The Customer undertakes to keep its account information up to date, correct, and complete at all times. The Customer is responsible for maintaining the confidentiality of its access credentials and will inform the Provider without undue delay as soon as it becomes aware of any loss, misuse, or unauthorized disclosure of its access credentials. The Provider is not liable for damages resulting from the Customer's breach of these obligations.

3.2 The following provisions apply to the various plans:

a) Single-user plans (one user seat): The user account is intended exclusively for use by a single natural person. Passing on access credentials to third parties or sharing the account is not permitted.

b) Enterprise plans: The Customer may, as an administrator, invite additional Authorized Users to the Platform. Each added user is billed in accordance with the applicable price list. Unused user seats within the booked quota may be reassigned at no additional cost.

3.3 The following are deemed Authorized Users under Enterprise plans:

3.4 The use of a user account by several persons (account sharing) is expressly prohibited. Each user account may only be used by the person for whom it was set up.

3.5 The Customer is obliged to inform its Authorized Users of the rights and obligations agreed in these Terms and Conditions before they begin using the Platform. The Customer is liable for breaches of duty by its Authorized Users as for its own conduct.

3.6 Insofar as the Provider offers API access to the Platform in the future, the following provisions shall apply: API keys must be treated confidentially and may not be passed on to unauthorized third parties. Use of the API access is also subject to these Terms and Conditions and, where applicable, supplementary technical terms of use.

3.7 The Customer is obliged to take appropriate security measures to protect its account. These include in particular:

a) the use of strong, unique passwords for the user account on the Platform and the activation of the two-factor authentication offered by the Platform; the Customer shall further ensure that the Platform is accessed only via appropriately secured end devices;

b) the prompt installation of security updates on the end devices used by the Customer;

c) the immediate reporting of security incidents or suspected unauthorized access to the Provider;

d) refraining from passing on API keys or other access credentials to unauthorized third parties.

3.8 The Provider is entitled to temporarily block the Customer's access to its user account in whole or in part if

a) there is a reasonable suspicion of unlawful use or unlawful activity,

b) a significant breach of this contract or of applicable law exists or is suspected, or

c) there are indications of unauthorized access to the user account or another threat to IT security.

3.9 In a case under Section 3.8, the Provider shall inform the Customer without undue delay of the block and its reasons, using the email address provided during the registration process. The Provider shall give the Customer the opportunity to respond to the allegations within a reasonable period and, where applicable, to explain or remedy the alleged breach, insofar as this is possible. The Provider shall limit the block to the necessary extent and duration. The Provider will unblock the user account without undue delay as soon as

a) the suspicion has proven to be unfounded, or

b) the Customer has remedied the identified breach and no further grounds for a block exist.

3.10 If a block of the user account continues uninterrupted for more than 30 calendar days, the Customer is entitled to terminate the contract for good cause with immediate effect. The Provider's right to extraordinary termination for good cause and other statutory rights remain unaffected.

4. Usage Restrictions

4.1 Use of the Platform is subject to the following restrictions. The Customer undertakes not to use the Platform to:

a) violate applicable law, in particular criminal law, data protection law, or the rights of third parties;

b) create, store, or transmit content that is unlawful, racist, hateful, insulting, defamatory, obscene, discriminatory, glorifying violence, or pornographic;

c) infringe the personal rights, copyrights, or other protected rights of third parties;

d) distribute malware, viruses, Trojans, or similar harmful programs;

e) send unsolicited bulk messages (spam);

f) impair the integrity, security, or availability of the Platform.

4.2 Furthermore, the Customer is prohibited from:

a) circumventing or attempting to circumvent the security mechanisms and policies of the AI models ("jailbreaking");

b) using the Platform to generate disinformation, fake news, or manipulative content;

c) making automated bulk requests that go beyond the intended use (in particular scraping or botting);

d) using the Platform to create content that violates the usage policies of the respective AI Providers. In this respect, the respectively current usage policies apply at:

4.3 Use of the Platform to provide services to third parties (e.g. by agencies) is permitted, provided the Customer ensures compliance with these Terms and Conditions by its end customers.

4.4 The Provider does not monitor the content generated by the Customer or its Authorized Users. Responsibility for compliance with statutory provisions and these Terms and Conditions lies with the Customer.

4.5 The Provider is entitled to remove Customer Data or content without liability if:

a) there is a reasonable suspicion that the Platform is being used in violation of these Terms and Conditions or applicable law;

b) this is required by order of an authority or to comply with statutory provisions.

The Provider will inform the Customer of such measures insofar as this is legally permissible and reasonable.

5. Scope of Services and Availability

5.1 The Provider expressly advises the Customer that content generated by AI applications may contain errors, inaccuracies, or outdated information. This is automatically generated content that is not reviewed or verified by the Provider. The Customer is obliged to independently review all AI-generated content before using it. The Provider assumes no liability for damages arising from the use of or reliance on AI-generated content. Use is at the Customer's own risk.

5.2 The AI applications available via the Platform are operated by third-party providers. The Provider has no influence on the specifications, functions, or availability of these AI applications and provides no warranty in this respect.

5.3 The Provider is entitled to expand the range of available AI models at any time. The Provider may remove or replace individual AI models if the respective AI Provider no longer makes the model in question available or if its terms of use no longer permit its continued provision via the Platform. The Provider will inform the Customer of the removal of an AI model. If an AI model that is essential to the plan selected by the Customer is removed, the Customer has a special right of termination effective as of the time of removal.

5.4 The Provider is entitled to regularly update and further develop the Platform. The Customer is obliged to install provided updates promptly; the Provider provides no warranty for the operation of outdated versions of the application. All updates are subject to these Terms and Conditions. There is no obligation to further develop the Platform.

5.5 The Provider makes the Platform available with an availability of 98% per calendar month. Availability is calculated from the total minutes of a calendar month minus the minutes of unplanned unavailability, divided by the total minutes of the calendar month.

5.6 Planned maintenance work will be announced to the Customer at least 24 hours in advance by email or via the Platform. The Provider endeavors to carry out maintenance work at times that minimize the impact on users. Periods of planned maintenance do not count as unavailability within the meaning of Section 5.5. Furthermore, periods of unscheduled maintenance work that becomes necessary due to defects or risks do not count as unavailability within the meaning of Section 5.5. Maintenance work and outages of the AI Providers may result in individual AI models being temporarily unavailable within the Platform.

5.7 The availability commitment does not apply to unavailability caused by:

a) circumstances outside the Provider's sphere of influence, in particular force majeure or disruptions of the internet infrastructure;

b) acts or omissions of the Customer or third parties;

c) disruptions at the AI Providers or hosting partners;

d) suspension of access pursuant to Section 3.8 of these Terms and Conditions.

5.8 For users of the free entry-level plan, no guaranteed availability applies, in deviation from Sections 5.5 to 5.7.

5.9 Insofar as the Provider provides an on-premises solution, the Customer is responsible for providing and operating the required infrastructure (in particular hardware, network, security updates, data backups, and remote access for the Provider). The Provider is not liable for limitations attributable to a failure to fulfill these obligations. Details may be regulated in a separate service description.

5.10 Own Models (Bring Your Own Model)

a) Insofar as the Provider makes this feature available in the selected plan, users of the Customer authorized to do so (administrators) may integrate Own Models. Requests to an Own Model are forwarded exclusively to the third-party provider specified by the Customer and billed with the respective third-party provider via the Customer's access key. The use of Own Models is not counted against the Usage Quota (Section 8.3).

b) The Customer selects the third-party provider at its own responsibility and is solely responsible for the permissibility of its use under data protection law, in particular for the location and suitability of the third-party provider, for any required data processing agreement with it, and for compliance with its terms of use and costs. With regard to the third-party provider integrated by the Customer, the Provider is not a processor for the Customer; the data processing agreement concluded between the Provider and the Customer does not extend to processing by the Own Model.

c) The Provider stores the deposited access key in encrypted form and uses it exclusively for outgoing requests to the third-party provider specified by the Customer. The Customer is responsible for the confidentiality and validity of its access key and may change or revoke it at any time.

d) The Provider does not use the content processed via Own Models for training purposes and does not log it beyond the processing required to provide the Platform; the storage of chat histories is governed by Section 12.

e) The Provider provides no warranty and assumes no liability for the availability, function, quality, lawfulness, or costs of the Own Model integrated by the Customer; Sections 5.2 and 9.5 apply accordingly.

6. Additional Services

6.1 The Provider may offer the Customer consulting services upon request, in particular:

The nature, scope, and remuneration of the consulting services are agreed individually.

6.2 Consulting services are provided as services. What is owed is careful performance, not a specific outcome, unless expressly agreed otherwise in writing.

6.3 The Customer shall designate a contact person and provide the information and access required for performance in good time. Delays attributable to a lack of cooperation by the Customer shall not be borne by the Provider.

6.4 All content created by the Provider in the course of the consulting services (e.g. documentation, configurations, training materials) remains the intellectual property of the Provider. The Customer is granted a simple, non-transferable right of use for internal purposes.

7. Usage Rights

7.1 The Provider makes the Platform available to the Customer under a software-as-a-service model. The Provider grants the Customer a non-exclusive, revocable, and non-sublicensable right to use the Platform during the contract term.

7.2 The right of use covers use for internal business purposes as well as for providing services to third parties.

7.3 The Customer may also use the Platform for affiliated companies within the meaning of Sections 15 et seq. AktG (German Stock Corporation Act). Each user of an affiliated company must be added as an Authorized User pursuant to Section 3.2 b) and is billed according to the applicable price list. Responsibility for compliance with these Terms and Conditions by affiliated companies lies with the Customer.

7.4 A transfer of the contract to a third party is only permitted with the prior written consent of the Provider. Consent will not be unreasonably withheld in the event of a company sale or restructuring.

7.5 The Customer retains all rights to the content it creates using the Platform (outputs), insofar as these rights accrue to it under applicable law and the terms of use of the respective AI Providers. The Provider makes no ownership claims to the Customer's outputs. The Customer is itself responsible for checking whether copyrights or industrial property rights arise in the output and whether the output infringes copyrights or industrial property rights of third parties.

7.6 The Customer grants the Provider the right to use the Customer Data and outputs to the extent necessary for the provision and operation of the Platform.

7.7 The Customer acknowledges that all rights to the Platform, including the source code, the Documentation, and all further developments, remain with the Provider. The Customer is granted no rights beyond the right of use expressly granted in these Terms and Conditions.

8. Prices and Payment

8.1 The Customer shall pay the Provider the remuneration in accordance with the selected plan. The current prices can be viewed on the Provider's website. Billing takes place monthly or annually, depending on the selected plan.

8.2 All payments are due in advance unless otherwise provided in these Terms and Conditions (in particular for usage-based billing pursuant to Section 8.4). Payment processing is handled by the payment service provider Stripe. The Customer agrees to Stripe's terms of use insofar as they are relevant to payment processing.

8.3 The remuneration for paid plans is based on the number of booked user seats. Each user seat includes a reasonable Usage Quota for the use of the AI applications (fair use). The Provider is entitled to reasonably limit the use per user seat within certain periods (in particular within a multi-hour and a weekly time window) in order to ensure stable operation and consistent availability for all customers. If the Usage Quota is exhausted within a time window, the Provider may reasonably throttle usage until the start of the next time window or temporarily redirect it to more resource-efficient AI models; this does not entail a complete exclusion of use. The specific scope of the Usage Quota results from the service description of the respective plan.

8.4 Insofar as the Customer uses usage-based additional features that are not covered by the Usage Quota of the selected plan (pay-per-use), these are billed according to actual usage in accordance with the price list valid at the time. Billing takes place in arrears for the respective billing period.

8.5 All stated prices are exclusive of statutory value-added tax, where applicable.

8.6 The Provider is entitled to adjust the prices under the following conditions:

a) If the prices of the AI Providers for the AI models provided via the Platform increase, the Provider is entitled to adjust the prices in line with the cost increase.

b) If the functional scope of the Platform is significantly expanded, the Provider is entitled to adjust the prices appropriately.

c) If the cost index relevant to the operation of the Platform (in particular for hosting costs and IT personnel costs) has risen by more than 5% compared to the level at the conclusion of the contract or the last adjustment, the Provider is entitled to adjust the prices to the extent of the index increase. Price adjustments under this letter c) are permitted at most once within twelve months.

Price adjustments will be communicated to the Customer by email with a notice period of at least six weeks. The notification will state the reason for and the extent of the adjustment. In the event of price increases, the Customer has a special right of termination effective as of the time the change takes effect.

8.7 In the event of default in payment, the Provider is entitled to block access to the Platform until the outstanding payments have been settled in full.

8.8 Remuneration already paid will not be refunded upon termination or ending of the contract.

8.9 The Customer may only set off claims that are undisputed or have been finally established by a court, and may only base a right of retention on such claims.

9. Warranty

9.1 The Provider warrants that the Platform substantially fulfills the functions described in the Documentation during the contract term.

9.2 The Customer is obliged to report any defects that occur without undue delay, with a precise description of the problem, by email to support@relationflow.io. Upon receipt of a defect report, the Provider will endeavor to remedy the defect within a reasonable period.

9.3 Requests from Enterprise customers are prioritized in processing. Users of the free entry-level plan have no claim to processing within a specific time.

9.4 Rectification may also consist of the Provider showing the Customer reasonable ways to work around the effects of the defect (workaround).

9.5 The Provider provides no warranty for:

a) disruptions or outages caused by the AI Providers;

b) disruptions or outages of the underlying cloud infrastructure;

c) defects attributable to use by the Customer in breach of the contract;

d) incompatibilities with the Customer's hardware or software that does not meet the system requirements.

9.6 In addition, the following applies:

a) Strict liability for initial defects is excluded.

b) If rectification finally fails after a reasonable period, the Customer may terminate the contract. Further claims for defects are excluded, except as otherwise provided in Section 13 (Limitation of Liability).

c) The limitation period for claims for defects is one year from provision of the service. This does not apply in cases of intent, gross negligence, or fraudulent concealment of a defect.

10. Intellectual Property; Customer's Trademark License for Advertising Purposes

10.1 The Customer agrees that the Provider may use the Customer's name and/or logo for marketing purposes, in particular as a reference on the website or in advertising materials. Furthermore, the Provider is entitled to use content created by the Customer that does not contain business-critical or personal data, in anonymized form, for marketing and reference materials. The Customer may object to this use at any time in writing.

10.2 Insofar as the Customer provides the Provider with feedback, suggestions for improvement, or feature requests, the Customer grants the Provider the unrestricted, royalty-free, and perpetual right to use this feedback at its own discretion, without attribution and without any obligation to pay remuneration.

10.3 Should a third party assert claims that conflict with the use of the Platform (e.g. due to infringement of protected rights), the Customer is obliged to inform the Provider without undue delay in writing. The Customer will not acknowledge any claims or enter into any settlements without coordinating with the Provider.

10.4 If a third party asserts claims against the Customer based on an infringement of protected rights by the Platform, the Provider will support the Customer in defending against these claims to the extent reasonable.

11. Confidentiality

11.1 The parties undertake to treat all Confidential Information of the other party as confidential and to use it exclusively for the purposes of performing the contract.

11.2 Confidential Information is all information that is marked as confidential by a party or that by its nature is to be treated as confidential, in particular trade secrets, technical data, customer data, and pricing information.

11.3 The confidentiality obligation does not apply to information that:

a) was already publicly known at the time of disclosure or becomes publicly known through no fault of the receiving party;

b) was already known to the receiving party before disclosure;

c) was lawfully communicated to the receiving party by a third party without any confidentiality obligation;

d) was developed by the receiving party independently and without use of the other party's Confidential Information.

11.4 The disclosure of Confidential Information to subcontractors (in particular cloud providers and payment service providers) is permitted insofar as this is necessary for the provision of the Services and the subcontractor is subject to a corresponding confidentiality obligation.

11.5 Statutory disclosure obligations remain unaffected. The disclosing party will inform the other party of such a disclosure insofar as this is legally permissible.

11.6 The confidentiality obligation continues during the contract term and for a period of three years after the end of the contract.

12. Customer Data and Data Protection

12.1 If the Customer enters personal data of third parties into the Platform, the Customer is obliged to inform the data subjects about the processing in accordance with the provisions of applicable data protection law. In this respect, the Provider acts as a processor in accordance with the Data Processing Agreement (DPA). The Customer is itself responsible for checking and ensuring that it complies with the GDPR when processing specific personal data with the Platform. Under data protection law, the Provider is only responsible for the basic provision of the Platform in accordance with the DPA, but not for specific data processing operations that the Customer carries out with the Platform.

12.2 The Customer is solely responsible for all data that it or its Authorized Users enter into the Platform (Customer Data). The Customer ensures that the Customer Data does not violate applicable law, in particular data protection laws, copyrights, or other rights of third parties.

12.3 The Customer grants the Provider a non-exclusive, royalty-free license to use the Customer Data to the extent necessary for the provision and operation of the Platform.

12.4 The Provider performs regular backups of the Customer Data. However, the Customer remains responsible for additionally backing up important data itself.

12.5 The Customer may export its data (in particular chat histories and generated content) at any time in JSON format.

12.6 After termination of the contract, the Customer Data will be automatically deleted within 30 days, unless statutory retention obligations prevent this. The Customer is responsible for exporting its data before the end of the contract.

12.7 The Customer shall indemnify the Provider against all third-party claims asserted against the Provider on the basis of Customer Data, including claims for infringement of third-party rights, data protection violations, or unlawful content. The indemnification also covers the reasonable costs of legal defense.

12.8 The processing of personal data by the Provider on behalf of the Customer is governed by the Data Processing Agreement (DPA).

13. Liability

13.1 The Provider is liable without limitation in accordance with the statutory provisions for damages arising from injury to life, body, or health, as well as for damages based on intent or gross negligence. The same applies to liability under the German Product Liability Act and in cases of fraudulent concealment of defects. For users of the free entry-level plan, Section 13.1 constitutes the sole liability provision. Otherwise, liability towards users of the free entry-level plan is excluded.

13.2 In cases of slight negligence, the Provider is liable only for the breach of a material contractual obligation (cardinal obligation). Material contractual obligations are those whose fulfillment is essential to the proper performance of the contract in the first place and on whose observance the Customer may regularly rely.

13.3 In the event of liability under Section 13.2, the Provider's liability is limited in amount to the remuneration paid by the Customer in the twelve months preceding the damaging event, but in any case to a maximum amount of EUR 10,000.

13.4 The Provider is not liable for damages arising from the use of or reliance on AI-generated content. The Customer is obliged to independently review all AI outputs before using them.

13.5 The above exclusions and limitations of liability also apply in favor of the legal representatives, employees, and vicarious agents of the Provider.

13.6 In the event of a breach of duty, the Customer bears the burden of proof for the existence of the breach of duty. The Provider bears the burden of proof for the absence of fault.

13.7 The Customer shall indemnify the Provider against all third-party claims asserted against the Provider on the basis of the use of the Platform by the Customer or its Authorized Users in accordance with the contract. The indemnification also covers the reasonable costs of legal defense. This indemnification does not apply insofar as the Customer is not responsible for the infringement.

13.8 Claims arising from or in connection with this contract become time-barred within one year from the time at which the claimant became aware of the circumstances giving rise to the claim or should have become aware of them without gross negligence. This does not apply to claims arising from injury to life, body, or health, or in cases of intent or gross negligence.

14. Contract Term and Termination

14.1 The contract term depends on the selected plan:

a) For monthly billing, the term is one month.

b) For annual billing, the term is twelve months.

The contract is automatically renewed for the respective period unless it is terminated.

14.2 The Customer may terminate the contract at any time without notice, effective at the end of the current billing period. Termination is carried out via the payment interface in the app.

14.3 After termination, access to the Platform remains in place until the end of the paid billing period. Remuneration already paid will not be refunded.

14.4 The Provider is entitled to extraordinary termination without notice if:

a) the Customer is in default of payment for more than 14 days despite a reminder;

b) the Customer violates material provisions of these Terms and Conditions, in particular Section 4 (Usage Restrictions);

c) insolvency proceedings are opened over the Customer's assets or the opening is refused for lack of assets.

14.5 The following applies to the free entry-level plan:

a) The free entry-level plan may be terminated by the Customer at any time by deleting the account.

b) The Provider reserves the right to terminate access to the free entry-level plan at any time and without giving reasons.

14.6 The right of both parties to extraordinary termination for good cause remains unaffected.

14.7 After termination of the contract, the Customer Data will be deleted after 30 days in accordance with Section 12.6. The Customer is responsible for exporting its data before the end of the contract.

15. Miscellaneous Provisions

15.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

15.2 All disputes arising from or in connection with this contract shall be finally settled in accordance with the Arbitration Rules of the German Arbitration Institute (DIS), to the exclusion of recourse to the ordinary courts. The arbitral tribunal shall consist of a sole arbitrator. The arbitrator should have particular expertise in the field of information technology or artificial intelligence. The place of arbitration is Munich.

15.3 The Provider is entitled to amend these Terms and Conditions with a notice period of four weeks. The amendments will be communicated to the Customer by email. If the Customer does not object to the amendments within four weeks of receipt of the notification, the amendments are deemed accepted. In the amendment notification, the Provider will inform the Customer of the significance of remaining silent.

15.4 In the event of material amendments that unreasonably disadvantage the Customer, the Customer has a special right of termination effective as of the time the amendment takes effect.

15.5 Communication between the Provider and the Customer takes place by email. The Customer is obliged to keep a current email address on file in its customer account.

15.6 These Terms and Conditions are drafted in German. The German version shall prevail.

15.7 Should any provision of these Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a provision shall be deemed agreed that comes closest to the economic purpose of the invalid provision.

15.8 The Provider is entitled to transfer rights and obligations under this contract in whole or in part to third parties. The Customer may transfer its rights and obligations under this contract only with the prior written consent of the Provider.

© As of May 1, 2026, reproduction prohibited